Privacy Policy

Last updated October 30, 2026

This policy explains what information CallShop collects when you call or text us, how we use it, and the choices you have. We only collect what we need to do your tasks.

What we collect

Account details: your phone number, name and delivery address.
Your PIN: stored only in scrambled (hashed) form. Nobody at CallShop can read it.
Your requests and orders: what you asked for, the options we found, what you approved, and order numbers and receipts.
Calls and texts: the messages you send us and records of your calls, so we can do your task and check our work.
Payment details: your card is entered on a secure page run by our payment processor, Stripe. Your card number never reaches our systems.
Logins for your own accounts (for example a pharmacy), only if you choose to give them. They are encrypted and used only to sign in for a task you asked for.

How we use it

To do the tasks you ask for, confirm purchases with you, send you updates and receipts, handle payments and refunds, keep your account secure, and improve our service. We don't sell your information, and we don't use it for advertising.

Who we share it with

Only the companies that help us do your task, and only what they need:

The stores and providers we order or book from for you, such as your name and delivery address.
Our service providers for phone and text (Twilio), payments (Stripe), hosting, and AI processing.
Authorities, if the law requires it.

All of the above excludes text messaging originator opt-in data and consent: that information is never shared with any third parties.

Text messaging (SMS)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing to subcontractors in support services, such as customer service and phone and text delivery, is permitted, but they may use it only to provide our service to you.

We send texts only about your own account and tasks. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. See our text messaging terms for how to opt in.

How long we keep it

We keep your account and order history while your account is open, so we can help with returns, refunds and questions. Screenshots taken while doing a task are deleted after 30 days. If you close your account, we delete your information except what we must keep for legal or accounting reasons.

Security

Purchases always need your PIN. Saved logins are encrypted, and staff can see which sites you have saved but never the passwords. No system is perfectly secure, but we take care to protect your information.

Your choices

Ask us what information we have about you, or to correct it.
Ask us to delete your account and information.
Remove a saved login at any time.
Reply STOP to stop text messages.

To make any of these requests, contact us.

Children

CallShop is for adults. We don't knowingly collect information from children under 13.

Changes

We may update this policy. If we make a significant change, we'll let you know by text.

Contact

Call or text us at +12722255246.